More than half of IT software budgets in 2010 will go in the direction of ongoing operations and preservation of existing applications as opposed to implementing new software, according to Forrester Research.
The investigation of nearly 2,200 IT decision-makers in North America and Europe found with the intention of the poor economic environment had shaped a backlog of business request software upgrade activities for firms.
The survey reported that 41% of enterprises and 21% of SMBs plan to upgrade existing finance and accounting software, while 48% of enterprises and 19% of SMBs plan to improve their customer relationship management (CRM) applications.
“Despite all the hype around new technologies so as to have hit the market in the past few years, firms are devoting most of their IT spending on already-installed technologies,” said Forrester senior analyst Holger Kisker.
